Customer Service Call Center Technical Support Representative
2.
7 Middlebury, IN Middlebury, IN Full-time Full-time $45,000 - $65,000 a year $45,000 - $65,000 a year 19 hours ago 19 hours ago 19 hours ago Customer Service Call Center Technical Support Representative Firefly is currently seeking highly motivated, ambitious, and driven candidates responsible for troubleshooting embedded software systems for RV (Recreational Vehicles) and some Marine.
We are looking for someone with a sense of humor.
Would be working with many customers over the telephone here in our facility to resolve their issues.
Phone experience is helpful, but we are willing to train the right candidate.
Drug Screening Required.
Our Core Values are:
Christian Ethics - Operating through Servanthood, with Integrity and treating others with Respect.
Firefly Family - Everyone Matters, we invest in the lives of those we work with.
We Celebrate victories, share in trials, and encourage one another.
Customer Oriented - Partnering with our customers for their success, keeping them at the center of our decisions and actions.
Committed - Driven to achieve success individually and collectively, utilizing dedication, Enthusiasm, and grit.
Adaptable - Willingness to Change for the betterment of our customers and the Firefly Family.
CORE FOCUS:
Improved experiences through simplified solutions.
Organizations Niche:
Enhanced user experiences through innovation and seamless integration.
Responsibilities Collaborate within a team environment to develop software solutions for Multiplex systems.
Maintain a high standard of work quality in software development.
Engage in a culture of respect and trust with all team members.
Personal responsibility and ownership for work products.
A personal commitment to communicate and work with cross functional teams and stakeholders.
Main Responsibilities of the Position:
Working with customer to determine various issues with their Firefly RV softwares.
Basic electrical knowledge (DC and AC) helpful.
Accept Humor and sarcasm from team and also be able to participate if desired.
Be able to troubleshoot hardware and software over the Phone or by Email.
Maintain personal Trello for all customer correspondences.
Process and follow up with customers as required.
Detailed Documentation of all involved cases a must.
Requirements for Position:
Ability to multitask and complete paperwork in a timely manner.
Ability to listen through a conversation and pull out important information.
Must be flexible, able to adjust to change, and able to follow up with customer when needed.
Must be able to follow detailed instructions, have the ability to identify and solve problems and make logical decisions.
Must be able to work with precision and a high level of accuracy Must have a strong work ethic.
Be a self starter.
Ability to communicate effectively verbally and in writing.
Possess strong organization and time management skills.
Require a professional attitude, reliability and ability to focus on task at hand.
Understand technical operating and service or repair manuals is a plus.
MUST COMPLETE ALL INDEED SKILLS TESTS REQUESTED.
Job Type:
Full-time Pay:
$45,000.
00 - $65,000.
00 per year
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Application Question(s):
How did you hear about Firefly? Employment drug screening is required before hiring.
Education:
High school or equivalent (Required)
Experience:
Call Center:
1 year (Required) Customer support:
1 year (Required) Basic Electrical:
1 year (Required) Customer service:
1 year (Required) Language:
English (Required) License/Certification:
Driver's License (Required) Shift availability:
Day Shift (Required) Ability to Relocate:
Middlebury, IN 46540:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Middlebury, IN Middlebury, IN Full-time Full-time $45,000 - $65,000 a year $45,000 - $65,000 a year 19 hours ago 19 hours ago 19 hours ago Customer Service Call Center Technical Support Representative Firefly is currently seeking highly motivated, ambitious, and driven candidates responsible for troubleshooting embedded software systems for RV (Recreational Vehicles) and some Marine.
We are looking for someone with a sense of humor.
Would be working with many customers over the telephone here in our facility to resolve their issues.
Phone experience is helpful, but we are willing to train the right candidate.
Drug Screening Required.
Our Core Values are:
Christian Ethics - Operating through Servanthood, with Integrity and treating others with Respect.
Firefly Family - Everyone Matters, we invest in the lives of those we work with.
We Celebrate victories, share in trials, and encourage one another.
Customer Oriented - Partnering with our customers for their success, keeping them at the center of our decisions and actions.
Committed - Driven to achieve success individually and collectively, utilizing dedication, Enthusiasm, and grit.
Adaptable - Willingness to Change for the betterment of our customers and the Firefly Family.
CORE FOCUS:
Improved experiences through simplified solutions.
Organizations Niche:
Enhanced user experiences through innovation and seamless integration.
Responsibilities Collaborate within a team environment to develop software solutions for Multiplex systems.
Maintain a high standard of work quality in software development.
Engage in a culture of respect and trust with all team members.
Personal responsibility and ownership for work products.
A personal commitment to communicate and work with cross functional teams and stakeholders.
Main Responsibilities of the Position:
Working with customer to determine various issues with their Firefly RV softwares.
Basic electrical knowledge (DC and AC) helpful.
Accept Humor and sarcasm from team and also be able to participate if desired.
Be able to troubleshoot hardware and software over the Phone or by Email.
Maintain personal Trello for all customer correspondences.
Process and follow up with customers as required.
Detailed Documentation of all involved cases a must.
Requirements for Position:
Ability to multitask and complete paperwork in a timely manner.
Ability to listen through a conversation and pull out important information.
Must be flexible, able to adjust to change, and able to follow up with customer when needed.
Must be able to follow detailed instructions, have the ability to identify and solve problems and make logical decisions.
Must be able to work with precision and a high level of accuracy Must have a strong work ethic.
Be a self starter.
Ability to communicate effectively verbally and in writing.
Possess strong organization and time management skills.
Require a professional attitude, reliability and ability to focus on task at hand.
Understand technical operating and service or repair manuals is a plus.
MUST COMPLETE ALL INDEED SKILLS TESTS REQUESTED.
Job Type:
Full-time Pay:
$45,000.
00 - $65,000.
00 per year
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Application Question(s):
How did you hear about Firefly? Employment drug screening is required before hiring.
Education:
High school or equivalent (Required)
Experience:
Call Center:
1 year (Required) Customer support:
1 year (Required) Basic Electrical:
1 year (Required) Customer service:
1 year (Required) Language:
English (Required) License/Certification:
Driver's License (Required) Shift availability:
Day Shift (Required) Ability to Relocate:
Middlebury, IN 46540:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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